About Your Bill
About Your Bill
Lake Norman Spine Center is committed to providing our patients the highest quality spine care. We understand that the insurance and billing process for health care services can be confusing. This information has been prepared to answer many common billing questions.
Insurance coverage is an arrangement between patients and their insurance company. Insurance plans specifically define what services are “covered” (paid for by your insurance carrier) and those that are “not covered” (will not be paid for by your insurance carrier). Physicians and providers with Lake Norman Spine Center recommend treatment based upon the patients medical needs, not their insurance coverage. It is the patients right to choose which treatment they will receive. Please contact your insurance carrier to determine which services are covered or not covered by your specific plan.
Billing Your Insurance
Lake Norman Spine Center will bill the primary insurance carrier of patients for services provided. This is referred to as filing a claim. For patients covered under Medicare, we will also bill Medicare Part B and Medicare Supplementary (secondary) insurances. Your insurance carrier will mail you an Explanation of Benefits (EOB) summarizing their payment on your claim. Once we receive payment from your insurance carrier,we will mail you a statement for the balance owed. The amount shown on your statement is the responsibility of the patient or responsible party. Your statement will summarize what service(s) were received,the date(s) of these services, charges,and the amount your insurance carrier paid. Payment is due within ten days of receipt of your statement. For your convenience we accept cash, check, MasterCard and Visa. If you wish to iscuss a payment plan, please call our business office. To bill insurance companies,we will need to ask for personal information, such as social security number. This information is treated with strict confidence and is only used for billing purposes.
Lake Norman Spine Center only bills patients for services directly provided by our physicians and physician assistants, and for other services provided in our office. Depending upon your care, you may receive bills from other medical professionals. For specific questions about other bills received, please contact the phone number found directly on your bill(s). Potential bills that you may receive can include:
Radiology or Imaging Center
This is for any diagnostic and imaging studies performed such as X-rays, CT-scans or MRIs. Laboratory This is for any blood work, biopsies or other medical laboratory procedures that were performed.
If your treatment required surgery and/or hospitalization, there may have been other providers/specialists who provided care to you. This may include anesthesiologists, assistant surgeons, radiologists, hospitalists or other specialists.
Hospital or Outpatient Surgery Center
If your care required surgery and/or hospitalization, you will receive a separate bill from the hospital or surgery center.